Customer Service Matters: Fundamentals of Providing Great Service

Here is the thing.  In a world of a nervous consumer.  Inflation.  Shaky economy.  Experience matters.

If your customer is going to spend $40, $60, $80 on a meal.  They want more than a good experience.  They want a GREAT experience.

The truth is that they expect perfection.  And if the experience isn’t in line with their expectations, they might not come back. 

Which is why our Foodify team is focused on giving you the information TODAY to make sure you are providing a great experience on a daily basis. 

This isn’t a 6 month intensive workshop.  This is about consistency.  This is about daily routines that lead to the best outcomes for your business. 

We want to make sure your team is following the Foodify service fundamentals daily.  Including: 

1. Ensure they have a warm greeting for EACH customer: A friendly greeting can set the tone for the entire dining experience. Make each guest feel welcome as soon as they walk through the door.

2. Expert knowledge of your menu: Staff MUST be well-versed in the menu, including ingredients and potential allergens, to confidently answer any questions customers may have.

3. Attentive staff: Regularly check on customers to ensure they have everything they need without hovering, making them feel cared for.

4. Management has the skills to handle issues gracefully: Quickly and politely address any complaints or issues. Apologize sincerely if necessary and find a resolution that satisfies the customer.

5. All areas of your restaurant are kept clean: Ensure that the dining area, restrooms, and kitchen are clean and well-maintained at all times. Cleanliness is a key aspect of overall customer experience.

6. Gather feedback: Encourage customers to provide feedback about their experience. This can help identify areas of improvement and make customers feel valued.

Are you 100% sure your team is following these Foodify fundamentals of service on a daily basis

If not, schedule a call TODAY with our Foodify team to build a daily routine for your team that is focused on GREAT service for every guest.

Let’s go!